Due to the sensitive nature of this product and the purpose for which it is purchased and installed, the uninstall and disengagement process is designed to purposely not be "quick and easy."

You will need to communicate personally with us on the telephone.

To remove filtering from your internet access, you will need to know the Profile Manager Name and Password and the answer to the account security question.

Navigate to the Control Panel section - On the bottom left-hand corner of your screen, click "Start", then move to click on "Control Panel.”

Click on "Add Remove programs". Wait until list of programs gets populated.

Find "KosherNet Client Filter" and highlight it.

Click on "Remove".

The computer will ask for your Password. Your Profile Manager Password will NOT work here.

Select "Forgot Password". You will then see a six-digit number. With that number on your screen, call 718-972-2770 or 313-625-7194, and get to customer service or Tech Support. You'll be asked by a telephone representative for your Profile Manager Name and Password and the account security question. After verifying your identity you'll provide the number displayed on your screen, and the telephone rep will provide you with a number to type in below the number on your screen.

Entering the number supplied by the telephone rep will allow you to complete the uninstall of the program. The program will be completely removed and your computer's internet access will no longer be under the control or filter process of KleenWeb, KosherNet's Client Filter program. 

Please note: Uninstalling the program does not cancel your subscription. Some people uninstall for temporary reasons but wish to retain their account information/settings. If you wish to cancel your subscription, after uninstalling, please call or email us billing@kleenweb.com to let us know to close your account to stop the automated monthly billing process.