Pre-Purchase Questions:                                      Click here for Post-Purchase Questions

1. I have more than one computer at home. Do I need to buy more than one subscription?
   
   Not unless you have more than five computers at home. A KleenWeb account includes up to five installations and is designed for use with one Account Manager who controls all aspects of all filtering for all installations.
    
2. I have a computer at home and computers at work. Can I use the same subscription?
   
   You can, if one, same person will control both locations’ computers and the total of both locations’ computers is five or less. Since an Account Manager controls settings that affect filtering used by this account - regardless of where the computer is - this could work effectively only if the same person manages the computers at both locations.
    
3. I have more than 5 computers at home, or at work. Do I need to buy a separate subscription for every 5 computers?
   
   Every subscription has only one Manager. If you have more than 5 computers that you’d like controlled by one individual or entity, you can use the same subscription and increase the installation capability past 5, at $1.50 per computer per month.
    
4. I'm still confused about the "Five Uses for one subscription." Can you explain it better?
   
   Click here, for some more detail on this.
    
5. I have a router that provides internet access for all my computers. Do I need to install KleenWeb on each computer, or can the router be configured somehow?
   
   Presently every computer requires its own software installation. There will be a corporate/enterprise version in the future that will be controlled through a router, but it is not yet market-ready.
    
6. Do you offer a try-out period?
   
   We offer the opportunity to try this out for $12.95. If it does not meet your satisfaction, you can uninstall and cancel your subscription anytime within 30 days and it will not renew further. But there is no free try-out period.
    
7. What does this cost?
   
   KleenWeb costs $12.95 per month. One subscription can be used for up to five computers (controlled by one Manager).
    
8. Can this be easily turned off for when adults need to use the computer?
   
   System can be configured so that different users (children/adults) have internet access at different filtering levels. Changing between the different levels would require knowledge of a password. There is a baseline level of filtering that regardless of level selected, blocks that which is considered "universally objectionable”. Those sites are beyond the control of even the account holder.
    
9. Can we sign up in {choose some remote location name}?
   
   This will work from/in any location where there is internet access.
    
10. Does this work on a Apple/Macintosh computer?
    
    The current version does not work on a Mac.
     
11. Must I use the email address you gave me (@koshernet.com) to make use of the email filtering? Can the filtering work for with my existing mailbox?
    
    To gain the benefit of email content filtering you must be using an email address that uses our servers (i.e. @koshernet).
     
12. Do or can I get more than one email addresses?
    
    With a Kleenweb account you get 1 email address and up to five installations of the product (governed by one Manager). You may purchase additional email addresses: 1 - 4 more at $3.95 per address; 5 - 10 more at $2.50 per address; 11+ more at $2 per address.  
     
13. Do you have any other addresses available besides “@koshernet.com”?
    
    The primary email address established with your account must be @koshernet.com, but you may select additional email addresses from @ez2be.com or @13ave.net.
     
14. Is there any way to completely ‘turn off’ the filtering temporarily? Say I need to access something on a site that is blocked for all levels.
    
    Sites containing some undesirable content (examples - video and image sharing sites) are blocked in their entirety and for all levels. Though there may be acceptable (or even desirable) content on those sites, we have no reliable way of ensuring that a user could/would not access the undesirable material therein. If a subscriber wants access to such a site, we then allow it with the disclaimer that there will be presumed or potential accessibility to undesirable content. It could then be added to the “allow list” for Profile 1 (lowest level filtering) and the subscriber controls access to that Profile by keeping Profile 1’s password separate and “secret.” 

    Sites dedicated to content “universally considered” objectionable are perpetually blocked, beyond the control and request of a subscriber.
     

15. Does it matter how many users are set-up on a given computer?
    
    You may install KleenWeb on up to 5 computers. There is no limit as to how many people may use the system. Control is by your establishing passwords for Profile levels (of which there are 7) and determining who knows those passwords.
     
16. I want to purchase this software for a school. We have 50 PC’s where 300 students log in through a server… what would filtering cost for us?
    
    First five installations are included in the $12.95/month. You'd indicate how many more installations you'd like and each would be an additional $1.50/month. (Each PC needs an installation).
     
17. What happens if I delete the program’s directory and registry settings… will the program be deleted? (I’ve got computer-savvy kids/users).
    
    No. But chances are, messing with a computer’s program directories and operating system registry, may aversely affect overall operation of your computer. Given the intricacies of KleenWeb’s design, deleting registry entries that seem to be related may render your computer either unusable or completely internet-inaccessible. There’s no easy way to remove KleenWeb from the heart of your computer’s internet access functionality.